This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, submit an enquiry, request a quotation, place an order, or otherwise interact with our products and services.
By using our website or providing information to us, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
Depending on your interaction with us, we may collect the following information:
Personal Information: Name, email address, telephone number, company name, designation, billing details, delivery address, and other contact information.
Business Information: Company requirements, purchase details, product preferences, quantities, branding specifications, and other information necessary to provide our services.
Order Information: Products ordered, customised requirements, payment-related information, delivery details, invoices, and transaction records.
Technical Information: IP address, browser type, device information, operating system, website usage data, pages visited, and similar technical information collected through cookies or analytics technologies.
We do not ordinarily require sensitive financial information such as complete card or banking credentials through our website. Where online payment facilities are used, payment information may be processed directly by authorised third-party payment service providers.
How We Use Your Information
Creatik may use collected information for legitimate business purposes, including:
- Responding to enquiries and requests;
- Preparing quotations and proposals;
- Processing and fulfilling orders;
- Providing customised corporate gifting solutions;
- Coordinating production, packaging, and delivery;
- Processing invoices and payments;
- Providing customer support;
- Communicating order or service updates;
- Improving our website, products, and services;
- Preventing fraud, misuse, or security incidents;
- Maintaining business and transaction records;
- Complying with applicable legal and regulatory requirements.
Where permitted by applicable law, we may also use your contact information to communicate relevant products, services, offers, or business updates. You may request that such marketing communications be discontinued.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and analyse traffic.
Cookies may help us understand how visitors interact with our website and enable us to improve the user experience.
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality or performance of parts of the website.
Sharing of Information
Creatik does not sell or rent personal information to third parties.
We may share information where reasonably necessary with:
- Product manufacturers and suppliers;
- Branding and printing partners;
- Packaging and fulfilment partners;
- Logistics and delivery service providers;
- Payment processing providers;
- Technology, hosting, and analytics providers;
- Professional advisers and service providers;
- Government authorities or regulatory bodies where legally required.
Third parties receiving information from us are expected to use such information only for legitimate and authorised purposes.
Customer-Provided Recipient Information
Corporate gifting orders may require Customers to provide information relating to gift recipients, such as names, telephone numbers, email addresses, and delivery addresses.
The Customer is responsible for ensuring that it has the necessary authority, consent, or lawful basis to provide such information to Creatik for order fulfilment and delivery.
Creatik shall use such information primarily for the purpose for which it was provided.
Data Security
We take reasonable administrative, technical, and organisational measures to protect information against unauthorised access, disclosure, alteration, misuse, or destruction.
However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information.
Data Retention
We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, contractual obligations, legal compliance, dispute resolution, and legitimate business requirements.
When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. Creatik is not responsible for the privacy practices, content, security, or policies of such third parties.
We recommend reviewing the privacy policies of external websites before providing them with personal information.
Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to request access, correction, updating, or deletion of certain information, or to withdraw consent where processing is based on consent.
Requests may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website and services are intended primarily for businesses and adult users. We do not knowingly seek or intentionally collect personal information from children where such collection is prohibited by applicable law.
Changes to This Privacy Policy
Creatik may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage users to review this Policy periodically.
